Download
Get the support agent
Install this on the computer that needs help. It carries no credential and joins nothing on its own: when it starts, it asks for a deployment code, and your provider gives you one. Until then it does nothing at all.
Windows
0.9.10Windows 10 and 11, 64-bit. Installs as a service, so it is reachable from the sign-in screen.
- Size
- 2.4 MB
- Code signing
- Unsigned - Windows will warn on install
- Built
- 25 Aug 2026
- SHA-256
- 0a0d1a8d7abc97a6c701b1902dfa9898c736ceebe0ca3a95ab923b347646dbcb
Direct link: remote.fullstackplus.com.au/download/windows
macOS
0.9.11macOS 13 and later, Apple silicon and Intel. Asks for Screen Recording and Accessibility on first run.
- Size
- 5.1 MB
- Code signing
- Signed and notarized by Apple
- Built
- 30 Aug 2026
- SHA-256
- e71bb12498671cc89938bd9d6cc656fa1793064dc6fbccf91b348560108e7b1f
Direct link: remote.fullstackplus.com.au/download/macos
What happens when you run it
- 1. It installs and asks for a code. A deployment code looks like SK-XXXX-XXXX-XXXX and comes from whoever supports your computers. Nothing is shared, seen or recorded before one is entered.
- 2. It asks the operating system for permission. On macOS that means Screen Recording and Accessibility, granted by you, in System Settings. Neither can be granted by us.
- 3. Nothing is watched until somebody connects. When a technician does, a banner appears on your screen naming them, saying whether they can only watch or can also use your keyboard and mouse, and it carries a Disconnect button that ends the session immediately. That banner cannot be turned off by anyone.
More on how that is enforced, and what is deliberately not possible, on the security page.
Checking what you downloaded
The checksum above is of the exact file this address serves. Compare it before installing on a machine that matters:
Windows: Get-FileHash .\StrategyK-Remote-Agent-0.9.10.msi -Algorithm SHA256 macOS: shasum -a 256 StrategyK-Remote-Agent-0.9.11.pkg